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GFG - Business & IT Analyst

(Based in Singapore)

Global Fashion Group (“GFG”) is the #1 online fashion platform for emerging markets. It operates across four continents and 24 countries and employs over 9,000 people via its 5 brands ZALORA in SEA, THE ICONIC in Australia / New Zealand, NAMSHI in Middle East, DAFITI in Latam and LA MODA in Russia.

With a focus on emerging markets, GFG targets a €470bn fashion market and over 2.5bn people (over a third of the world population) who rapidly continue to move online and purchase via e-commerce. GFG offers a wide assortment of leading international and local fashion brands, as well as a selection of internal brands, and invests consistently in delivering the best customer experience.

GFG is looking for a talented, techno functional and client focused Business & IT Analyst  under professional services vertical within GFG Tech team. As part of professional Services and client solutions team you will have the great responsibility to ensure that all our ventures are satisfied with GFG developed products. While we have dedicated product and engineering team who will produce amazing products however this is the key position where you will own product integration, user adoption & rollout across GFG Ventures.

You will ensure an unprejudiced and unbiased approach towards quality of integration and the product development. We believe that listening to our clients is the only way to measure our performance & Improve service delivery. You will be the voice of our ventures and you will constantly provide feedback to GFG Product and Engineering team on level of satisfaction.

This is a Techno-functional role. NO CODING is required however you will be working very closely with Geeks/developers and will be expected to have enough technical knowledge to communicate with developers working on various technologies across GFG ventures.

Singaporeans and PRs applicants are preferred.

Responsibilities:

  • Proactively assess, and master all GFG ventures technical ecosystem (functional & technical whenever required) and provide inputs to GFG Engineering product teams for all the joint initiatives whenever needed,
  • Interact with team members of GFG ventures and assist them in integrating product within their technical ecosystem,
  • Provide technical/functional expertise and recommendations to venture to implement solutions on respective system,
  • Troubleshooting : responsibility for detecting potential issues and implementing/suggesting solutions to venture and GFG engineering and product team when issues threaten product integration and any other joint initiatives.
  • Create integration and rollout strategy along with GFG internal, venture business and technology stakeholders for successful product integration rollout
  • Assess/evaluate client technical requirements against scope of product, manage integration plan and schedule.Ensure venture satisfaction through follow-up, client responsiveness, and thorough communication
  • Develop and implement training programs for venture business & IT team and ensure successful user adoption. Produce training materials, manuals or documentation
  • Understand the dynamic of the product and tech architecture in each venture and identify possible paths towards more effectiveness and synergy, share and discuss with CTOs, Head of Product, Engineering and other Tech leaders.
  • You may be required to manage/govern strategic special projects based on the need.
  • This position requires you to travel frequently.

Preferred Qualifications and Competencies:

  • At-least 6 years of overall experience, With minimum 3 years of experience in e-commerce
  • Strong communication skills : ability to work at all levels of the organization locally and globally (technology, product, marketing, operations and within the Professional Services Group)
  • Strong business acumen, including problem solving skills and ability to deliver added business value through technology after having analyzed business needs.
  • Must understand :
  • functional setup of all the systems and dataflow within systems in e-commerce
  • concepts of CMS, OMS , WMS , Zendesk, ERP and relation between them
  • concepts of Mysql, API, Cloud, DWH,PHP,
  • Ability to deal with ambiguous situations and multi-cultural environment.
  • Strong Project Management skills and ability to deliver.
  • Agile methodologies (PMP preferred but not must)
  • Bachelor or Master Degree in Computer Science / Information Technology, or equivalent experience

GFG is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless GFG has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

 

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