• Supports the Category Manager in managing the performance of assigned sellers within the Non-Risk / Sports & Footwear category.
• Manages day-to-day seller relationships and acts as the main point of contact for assigned accounts.
• Tracks seller performance against key KPIs such as NMV, traffic, conversion, assortment growth, stock availability, pricing competitiveness, and campaign participation.
• Identifies growth opportunities within assigned accounts and recommends actions to improve performance.
• Supports the execution of category strategies, commercial plans, and OKRs as defined by the Category Manager and Commercial leadership.
• Works closely with sellers to drive participation in key commercial initiatives such as campaigns, ZAP, co-funding, sponsored ads, rebates, and other revenue-generating activities.
• Assists in preparing seller business reviews, performance updates, SWOT analysis, and lessons learned.
• Supports the Category Manager in monitoring category profitability and seller contribution.
• Helps identify product, brand, pricing, and assortment gaps within assigned seller accounts.
• Coordinates with internal teams to ensure timely execution of seller-related initiatives, projects, and campaigns.
• Provides regular updates to the Category Manager on seller performance, opportunities, risks, and operational concerns.

• Acts as the first point of contact for assigned sellers and ensures timely, professional, and accurate communication.
• Builds strong and collaborative relationships with sellers to improve engagement, performance, and long-term partnership.
• Coordinates with internal stakeholders including Marketing, Operations, Finance, Legal, Content, Onboarding, Planning, and Seller Center teams to resolve seller concerns and execute business plans.
• Supports the Category Manager in seller negotiations, commercial discussions, and preparation of required documentation.
• Ensures sellers are aligned with ZALORA’s commercial requirements, operational standards, and business processes.
• Follows up with sellers on action items related to campaigns, assortment, stock, pricing, content quality, and operational performance.
• Supports the onboarding and development of new sellers within the assigned category.
• Helps ensure that seller issues are escalated appropriately and resolved within agreed timelines.
• Participates in local commercial trade meetings and provides relevant seller updates, wins, challenges, and opportunities.
• Maintains a collaborative working relationship within the Commercial team and other business functions.

• Monitors market trends, competitor activities, pricing, product assortment, and customer behavior relevant to assigned sellers.
• Supports the Category Manager in identifying new trends, key brands, and assortment opportunities.
• Uses available data and insights to understand seller performance and recommend business actions.
• Demonstrates a strong understanding of the ZALORA customer and supports sellers in offering relevant products and price points.
• Works with sellers to improve product assortment, content quality, availability, and overall customer experience.
• Supports portfolio analysis by identifying risks, gaps, and growth opportunities within assigned accounts.
• Communicates portfolio highlights, seller strengths, and key opportunities to internal stakeholders when needed.
• Develops strong knowledge of Seller Center and acts as a reliable support to sellers in navigating platform requirements.

• Ensures timely execution of agreed seller plans, campaigns, commercial initiatives, and operational requirements.
• Tracks progress of seller action plans and follows through on pending items.
• Supports the Category Manager in preparing forecasts, campaign plans, reforecasts, and performance reports.
• Helps maintain accurate seller records, commercial terms, campaign commitments, and account updates.
• Coordinates with relevant teams to ensure sellers meet deadlines for campaign submissions, stock preparation, pricing updates, and content requirements.
• Identifies process gaps and suggests improvements to increase efficiency for sellers and the Commercial team.
• Supports special projects related to Seller Center, Non-Risk, hybrid model, and category growth initiatives.

• Embodies ZALORA’s core values: Limitless Mindset, Creating WOW Moments, Own it, Always, Rationally Creative, One Team, One Dream, and Force for Good.
• Demonstrates strong ownership of assigned sellers and follows through on commitments.
• Works hard, works fast, works smart, and remains solution-oriented.
• Shows professionalism, urgency, and accountability in managing both seller and internal stakeholder expectations.
• Demonstrates a growth mindset and willingness to learn, improve, and take on new challenges.
• Accepts feedback constructively and applies learnings to improve performance.
• Works collaboratively with the Category Manager, Commercial team, and cross-functional stakeholders.
• Communicates clearly, respectfully, and proactively with sellers and internal teams.
• Demonstrates the ability to use both quantitative and qualitative information to make informed recommendations.
• Shares knowledge and best practices with team members.
• Supports a positive, respectful, and collaborative team culture.

• Achievement of assigned seller NMV and growth targets.
• Improvement in seller participation in campaigns, ZAP, co-funding, sponsored ads, and other commercial initiatives.
• Growth in seller assortment, stock availability, and pricing competitiveness.
• Timely execution of seller action plans and commercial initiatives.
• Strong seller engagement and relationship management.
• Accurate and timely reporting of seller performance, risks, and opportunities.
• Effective collaboration with internal stakeholders.
• Contribution to the overall growth and profitability of the assigned category.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.