People & Culture Administrator

People & Culture Administrator – The Iconic

We are looking for a People & Culture Administrator to join our People Experience Team, a Permanent role. As a key contributor, you will deliver exceptional assistance and service to our customers-  our ICONITES! You'll play a vital role in supporting the entire employee lifecycle and ensuring the success of our People & Culture team. From managing critical tasks to handling various administrative duties, your efforts will directly support our P&C Leadership and contribute to an outstanding employee experience.

Responsibilities :

• Work with ZALORA and it’s Australian counterpart THE ICONIC in collaborating with teams located in Kuala Lumpur, Malaysia and Sydney, Australia
• Responsible for the timely and accurate processing of HRIS (Workday) and other integrated system activities including contracting, transfers, onboarding and offboarding processes.
• Focused on providing an outstanding employee experience as the primary point of contact for P&C queries.
• A range of administrative duties to support THE ICONIC Employee Experience, including responding to Help Desk queries and calls, ticket monitoring, and Workday workflow activities.
• Collaboration with colleagues to make a difference in how we deliver an amazing employee experience.
• Support line managers with Workday system navigation.
• Provide an outstanding Employee Experience through telephone/ticket support, measured by grade of service, to employees to answer general P&C queries, complete system tasks and resolve errors or issues, escalating to team leader when required. 
• Ensure accuracy of data, including employee personal details.
• Creation and management of employee related documentation including contracts and letters, ensuring correctness of content against policies and processes.
• Identify areas for employee experience or process improvement by actively reviewing transactions or process activities and raising suggestions.

Requirements :

• 1+ years’ experience within a People and Culture operational and administrative position
• Experience with workflow systems or similar online case management tools
• Excellent communication skills (spoken and written)
• Tech-savvy with the ability to manage multiple priorities effectively
• Strong attention to detail and a proactive approach to problem-solving
• Excellent interpersonal skills, approachable, and able to work effectively in a team
• Eager to learn and take initiative in a dynamic work environment
• Degree in Human Rescources or related field is preferred
• Will follow Malaysia working hours and public holidays
• Working arrangements from home and report onsite at KL Office , KL Eco City , Bangsar

The Zalora Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group

The Iconic Story

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the top fashion e-commerce destination in the region, our platforms span Retail, Marketplace, and Services to provide an inspiring and seamless customer experience. At THE ICONIC, we dream big through collaboration and innovation. We are committed to making a positive difference, bringing the future of shopping to our customers with a focus on fashion, sports, home, and beauty.

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• The learning  collective. Get your knowledge fixed with our learning days, hackathons and access to online learning tools.
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales.
• Wellbeing. Access to our discounted gym memberships and wellbeing programs.
• People  first. Access to our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
• Furry friend. We are a dog friendly office for anyone who wants to bring their fur baby to work.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions