Operations Excellence Intern 
Expected to Join - June 2026
Based at Shah Alam, Seksyen 23

Job Summary

We are looking for a motivated and detail-oriented Operational Excellence Intern to support the Operational Excellence team in driving process improvement, documentation, data analysis, and project coordination activities. This role provides hands-on exposure to continuous improvement initiatives, quality management practices, and operational performance tracking within a real business environment.

Key Responsibilities

• To involve, handle and improve 5S audit across departments
• To conduct process confirmation on existing process to find opportunities for improvement
• To draft, create and publish Standard Operations Procedure (SOP)
• To build relationship with all warehouse associates and Head of Department for OE events and programs
• To coordinate with cross-functional teams to gather information and follow up on improvement actions.
• To be part of the ISO 9001:2015 Quality Management System (QMS)
• To organize and execute events from Operational Excellence such as Recognition Ceremony
• To participate in process mapping, time studies, root cause analysis, and improvement workshops.
• To perform administrative tasks related to OE activities when required.
• Coordinate with cross-functional teams to gather information and follow up on improvement actions.
• Any other work assign by the OE leader

Requirements / Qualifications

• Currently pursuing a Diploma or Bachelor’s Degree in Industrial Engineering, Business Administration, Operations Management, Quality Management, Supply Chain, Data Analytics, or any related field.
• Good knowledge or interest in process improvement, Lean, Six Sigma, quality management, or operational performance.
• Proficient in Microsoft Office / Google Workspace, especially Excel or Google Sheets.
• Basic data analysis and reporting skills are an advantage.
• Good communication, coordination, and documentation skills.
• Detail-oriented, proactive, willing to learn, and able to work independently.
• Able to work well with cross-functional teams.

The Zalora Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

This internship is suitable for candidates who are eager to learn about process improvement, quality management, and operational excellence in a dynamic working environment.