GFG - Product Manager (Delivery)

Global Fashion Group is the leading fashion and lifestyle destination in growth markets across LATAM, SEA and ANZ. From our people to our customers and partners, we exist to empower everyone to express their true selves through fashion. Our three e-commerce platforms: Dafiti, ZALORA and THE ICONIC connect an assortment of international, local and own brands to over 800 million consumers from diverse cultures and lifestyles. GFG’s platforms provide seamless and inspiring customer experiences from discovery to delivery, powered by art & science that is infused with unparalleled local knowledge. As part of the Group’s vision to be the #1 online destination for fashion & lifestyle in growth markets, we are committed to doing this responsibly by being people and planet positive across everything we do.

ABOUT THE TEAM

We are the connection between business, technology, and customers. We define the direction, strategy and roadmap of new products and features to deliver value to our customers, business partners, and employees. 

ABOUT THE ROLE

You bridge technology and business value and are the go-to person who’s responsible and accountable for the inception, design, delivery and testing of solutions that work.  You won’t just create tech features, you’ll create customer and business value. This means that you work with your business partners to understand the context, and you deliver the solution that is needed. It will usually be tech, but not always. You’ll improve processes, train people, refine policies and procedures, improve data and reporting, and of course, deliver technology to enable all of this. You’ll always take the time to embed your solutions within their content, and you own the outcome rather than the output.

You will be working in an agile environment on high-quality software to support THE ICONIC as a leader in the online retail space.  You will use your prioritisation skills to make the right calls on what needs to be addressed and when and how value can be delivered as early as possible.  

You’ll be part of a multidisciplinary team with OKRs (Objectives & Key Results). You’ll work with your team to get things done and advocate for the team, explaining how your solutions deliver value for customers and contribute to THE ICONIC’s success. You’ll break your product objectives down into tangible deliverables, ensuring the team and others across the business are engaged. You’ll resolve any blockers that may arise, following the Lean Development Life Cycle.

You take accountability for your product backlog. This is more than accountability for ‘having’ a backlog. You also make sure that it is clearly ordered by business and customer value, based on data and rationale and are able to communicate how your prioritisation decisions are made and why.  You don’t do anything you do because someone else said you should do it. You have a clear view on what is most important, and why you believe it to be so.

THE IMPACT YOU'LL MAKE

• Be the customer voice at the table
• Prioritise and have a clear framework that allows easy explanation why we are doing A instead of B.  
• Have a clear overview of what the team is set to achieve and how it relates to the company goals.
• Understand the viability, feasibility and desirability of what’s set to be delivered.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams and/or charts.
• Improve team velocity by analysing current performance, experimenting with new ways of working, improving team engagement and measuring and surfacing agile metrics.
• Update job knowledge by being exposed to other THE ICONIC departments and people, current and future state of the market, macro trends, what other top tech companies are doing and participating in industry-related events.

• 2+ years as a Product Owner or Product Manager or Business Analyst 
• 2+ years working in an Agile environment
• Deep experience building digital products on the web and native apps
• Excellent written and oral communication skills
• Demonstrated stakeholder and relationship management
• Ability to get things done, either autonomously or within a team, depending on the circumstances.
• A methodical approach to problem-solving, and well-practised toolkit of methods to apply to get to root causes and find the best solutions
• Ability to articulate complicated problems to people so they can understand and contribute to the solution
• Analysing quantitative data to pinpoint problems and opportunities, or prove that something is worth doing
• Break down tasks by writing user stories with acceptance criteria
• Ability to prioritise requirements and communicate what is in scope and out of scope for the initiative releases
• Excellent written and oral communication skills
• Strong organisational skills
• Customer-centric product design, development and delivery
• Understands the levers of revenue/cost/margin/profit
• Mapping processes and operating models

• An understanding of the 3PL industry, delivery logistics, supply chain management, and transportation solutions
• Familiarity with last-mile delivery challenges, such as route optimisation, cost control, and delivery time accuracy
• Familiarity with logistics technology platforms, APIs, and integrations with various systems (e.g., Order and warehouse management systems, ERP, etc)
• Financial analysis - cost, revenue, ROI

WHAT WE OFFER YOU

• The unique opportunity to have a serious impact on a well-established player in the fashion ecommerce industry across LATAM, SEA and ANZ
• Valuable experience as the business navigates a dynamic and evolving market landscape
• Work closely with a diverse and talented global team across 11 countries

Apply today and join GFG in this exciting role shaping the face of fashion e-commerce!

Global Fashion Group embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non- discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.