Senior Executive- Operational Excellence

Job Profile

Description:

The ZALORA Operational Excellence (OE) team is on the lookout for a new Senior Executive, as part of the team’s Continuous Improvement (CI) work stream across ZALORA Southeast Asia. Besides managing the delivery of CI projects on a large scale, you will be responsible for co-leading our in-house Lean Six Sigma/ CI program. Part of ZALORA’s long-term Strategy goals, this is a unique learning, professional development and certification program with a strong reach throughout the entire organization. Its purpose is to embed a strong CI culture in ZALORA, while delivering improvements in processes, KPIs, growth and profitability.

The ideal candidate must be experienced and knowledgeable in Lean Six Sigma Tools and must be interested in coaching and training. They will need excellent leadership and people management skills to engage with multiple key stakeholders at all levels of the organization. As Operational Excellence is an ambitious team, we value someone with an entrepreneurial (startup) mindset and able to take the team to higher levels. A portfolio of Kaizen and LSS projects is a plus!

Responsibilities:

i) Delivery

• Lead high-impact, cross-functional improvement projects in a timely, effective manner
• Work with the local OE teams in SEA to consistently achieve objectives and key results (OKRs)
• Work with the CI program “champions” from other departments to embed CI culture
• Lead and participate in project brainstorming sessions and workshops to obtain new ideas for improvement initiatives
• Must be willing to travel to conduct trainings when needed

ii) Strategy

• Collaborate with Managers and Leaders to instill CI routines or habits in their teams and departments
• Design and achieve quarterly OKRs in alignment with company/ departmental OKRs
• Develop and lead new value-adding initiatives to deliver process and cultural transformation in ZALORA
• Manage and improve employee engagement in the CI program at different levels of the participant journey funnel
• Plan and execute the expansion of the CI program in multiple departments

Basic Qualifications/ Requirements:

• At least 1 year of work experience
• Strong work experience or proven track record in project or program management
• Good change management/ transformational skills
• Able to think and plan strategically
• Customer-centric mindset with an ability to build good engagement habits
• Have a strong people-focused mindset
• Have a strong bias towards root cause analysis (RCA) and process-based mindset

Preferred Qualifications/ Requirements:

• Background in E-commerce, Tech, startups, service-based companies or similar environment
• Cross-functional working experience or knowledge in various functions of a business (Operations, Commercial, Marketing, Sales/ Revenue, Finance, Tech/ Engineering, HR, etc.)
• Lean Six Sigma Green Belt certification
• Good data analytics skills
• Enjoys training and coaching
• Experience in performance management
• Portfolio of projects is preferred
• A strong work ethic and eager to exceed work expectations

What We Offer You:

• A chance to see your impact in the organization as we highly encourage ownership as an organization
• An opportunity to grow exponentially in your career and be exposed to different areas of the business

• An opportunity to be certified with Lean Six Sigma (up to Black Belt)certifications in this role

• Driven colleagues and a diverse and multicultural work environment