ROLE SUMMARY:

The 1SS Executive — Analytics & Reporting is primarily responsible for preparing accurate, timely reports and analyses to support 1SS operations and decision-making. The role also supports billing activities for 1SS brands across Zalora, prepares materials for business reviews, and monitors service-level performance with brand partners. It works closely with internal teams and brands to validate data, investigate variances, track actions, and provide clear operational insights.

RESPONSIBILITIES:

• Prepare and maintain recurring reports and dashboards covering 1SS operational, commercial, billing, and service-level performance.
• Analyze data to identify trends, variances, recurring issues, and opportunities for improvement; summarize findings and recommended actions for stakeholders.
• Support billing for 1SS brands across Zalora, including preparing and validating billing data, reconciling supporting records, and following up on discrepancies with relevant teams.
• Assist with the preparation of business review (BR) materials, including performance summaries, key insights, open issues, and action trackers.
• Monitor agreed service-level agreements (SLAs) with brands, track performance against targets, and flag breaches, risks, or recurring concerns.
• Coordinate with brand partners and internal teams to validate data, clarify discrepancies, and follow through on agreed actions.
• Maintain accurate records of reports, billing support, SLA performance, business review actions, and related documentation.
• Create and maintain product information in relevant systems, ensuring required details are complete and accurate.
• Create purchase orders (POs) based on approved requirements; check key details and coordinate corrections with the relevant teams.
• Support process improvements by identifying gaps in reporting, billing, or SLA tracking and helping standardize procedures.

QUALIFICATIONS:

• Bachelor’s degree in Business, Analytics, Finance, Operations, Supply Chain, or a related field—or equivalent relevant experience.
• Experience in reporting, data analysis, billing, e-commerce, marketplace operations, or account coordination is an advantage.
• Strong Excel or Google Sheets skills; experience with dashboards or data visualization tools is a plus.
• High attention to detail and the ability to validate data across multiple sources.
• Strong written and verbal communication skills, including the ability to explain findings clearly to internal teams and brand partners.
• Able to manage recurring deadlines, multiple requests, and follow-up actions in a structured manner.

SUCCESS MEASURES:

• Reports and business review materials are accurate, clear, and delivered on time.
• Billing support is complete, well-documented, and discrepancies are followed through.
• SLA performance is consistently tracked, with risks and breaches raised promptly.
• Analysis helps stakeholders understand performance and prioritize actions.
• Product and PO records are accurate when these tasks are assigned.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

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The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty, and lifestyle destination, and part of Global Fashion Group. As one of the region’s pioneering large-scale e-commerce platforms, ZALORA has established a strong presence across Southeast Asia, with key markets in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong, and receives over 50 million visits monthly.

ZALORA does not accept resumes or candidate submissions from third parties for any position, whether advertised or otherwise, unless ZALORA has entered into a valid written agreement with such third party and has expressly requested candidate referrals.

Any third party that submits unsolicited candidate information, resumes, or profiles without prior written authorization from ZALORA agrees that it has no entitlement to any placement fee, referral fee, or other compensation, even if the candidate is later hired or engaged by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using, processing, and disclosing the personal data contained in your application and any supporting documents for recruitment-related purposes, including assessing and evaluating your suitability for the present role and for other positions and career opportunities within ZALORA. Your personal data may be shared within the ZALORA Group and with authorized third-party service providers on a need-to-know basis for these purposes.

Where applicable, your personal data may also be stored or processed on systems or servers operated by ZALORA’s service providers, including providers located outside the jurisdiction in which your data was collected. You may request access to or correction of your personal data held by ZALORA by contacting the relevant ZALORA contact point or Data Protection Officer.