Assistant - Operational Excellence & Customer Experience

Kuala Lumpur, Malaysia

Full Time

Operations

Entry Level

QMS & Compliance Management

Document Control: Maintain, update, and control company documents such as SOPs, Work Instructions (WI), and quality records.
Audit Support: Participate in and support internal and external audits, ensuring compliance with standards ISO 9001
CAPA Management: Coordinate Corrective and Preventive Actions (CAPA) and lead investigations into non-conformances.
Regulatory Alignment: Ensure all operational procedures meet internal standards and external regulatory requirements.

Operational Excellence & Continuous Improvement

Lean Methodologies: Support the implementation of Lean, Six Sigma, and Kaizen methodologies to eliminate waste.
Process Optimization: Analyze operational data to identify gaps, inefficiencies, and improvement opportunities.
Process Mapping: Create and maintain process maps to standardize workflows.
Data Analysis: Monitor and report on Key Performance Indicators (KPIs) to identify trends.

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