The Head of OTC
Kuala Lumpur, Kuala Lumpur, Malaysia
Full Time
Finance
Senior Manager/Supervisor
The Head of O2C leads the team managing the entire Order-to-Cash cycle — from billing through cash application to collections and receivables integrity — across ZALORA’s Asian entities (Malaysia, Indonesia, Philippines and cluster) and Iconic. Reporting to the Group Controller and based in Kuala Lumpur, the role is accountable for the working-capital outcomes of the function and for leading it through a significant efficiency and automation transformation. This is a hands-on leadership role for someone who can both run a disciplined month-end and rebuild the process and systems beneath it.
The role is accountable for delivering measurable O2C outcomes, including:
The role is accountable for delivering measurable O2C outcomes, including:
- Collections & working capital — drive DSO down to target, keep aged receivables over 90 days below a defined ceiling, and improve collection-forecast accuracy.
- Billing — accurate, timely invoicing across all entities, moving from manual, decentralised billing to a single shared-service model.
- Cash application — apply receipts promptly and accurately, including visibility of auto-offsets and host-to-host receipts.
- Receivables integrity & remediation — clear aged and unreconciled balances, ensure adequate bad-debt provisioning, and resolve legacy balance-sheet findings to audit standard.
- Revenue recognition & reconciliation — own the O2C side of revenue recognition and the reconciliation of advertising and marketplace credits and refunds across source systems and SAP, with clear accountability versus the R2R team.
- Efficiency & automation — deliver a material reduction in manual O2C workload (target around 50%) through RPA, a shared-service billing model, dashboard and reporting visibility, and rationalising payment-gateway and reconciliation complexity.
- Controls & audit — strengthen O2C controls (maker-checker, SLAs, audit trail) and own timely closure of internal and external audit actions.
Responsibilities:
- Lead and develop the O2C team (approximately 15–19 across Malaysia, Indonesia, Philippines and cluster, plus Iconic), structured around Billing, Cash Application and Collection, building a strong pillar-lead layer with primary and backup coverage.
- Partner closely with the Commercial, Operations and Treasury teams and the Finance Leadership Team (FLT), and with GFG Group, building professional relationships based on transparency and trust.
- Provide the analytical rigour to challenge and scrutinise the numbers reported to the FLT and GFG Group.
- Drive the transition to automated, scalable O2C processes in partnership with Finance Systems, Data and IT.
- Own the O2C contribution to month-end close within the close calendar, and the integrity of AR-related balance-sheet accounts.
- Work effectively across cultures and entities; approximately 10% travel within Southeast Asia on average
Requirements:
- Strong O2C / accounts-receivable leadership background — collections, billing and cash application at scale, ideally in e-commerce or marketplace environments.
- Demonstrated turnaround of aged receivables and balance-sheet clean-up, with audit and controls awareness.
- Comfort with financial systems (SAP strongly preferred) and a track record of process automation and transformation, not just BAU operation.
- A structured, hands-on leader comfortable identifying and remediating process deficiencies, and comfortable with ambiguity in a fast-changing environment.
- Strong analytical skills, attention to detail, and the ability to work across cultures and build trusted professional relationships
- People-leadership capability across remote, multi-country teams.
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
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