Business Analyst (Marketplace Operations)

ZALORA is looking for an analytical and process-oriented person interested in fashion and operation management to join our team based in Kuala Lumpur. This role will be a part of the Marketplace Operation team managing the business operations of over 1000+ high-profile brands in ZALORA Marketplace across regions. This is a dynamic role in a fast-paced and growing marketplace business with an opportunity to support high-level business decision-making and to get extensive regional and cross-functional exposure.

Responsibilities:

• Analyze the marketplace operation processes and large datasets to gather process insights and propose process improvement ideas, primarily focusing on seller experience
• Implement Tech-supported improvements in the Zalora Seller Center system
• Prepare structured business cases to evaluate potential business opportunities
• Contribute to critical project management phases such as project planning, stakeholders communication, and improvement execution
• Create and send out KPI reports to Operations leaders and other project stakeholders
• Maintain existing Dashboards and design/develop new ones if necessary
• Support in additional data research/requests or analysis as required
• Identify opportunities for process automation and implement solutions to reduce manual tasks

Requirements:

• Bachelor's Degree in Business, Statistics, Engineering or other Quantitative degrees
• 0-3 years working experience in a process improvement or project management role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms
• Experience with Looker and SQL, BigQuery, and/or other Business Intelligence packages. Very good knowledge of Microsoft Excel is a must.
• Excellent spoken and written English
• Excellent logical thinking and problem structuring, comfortable to use flow charts and other workflow mapping tools to express connections between activities and processes
• Comfortable working with numbers and interest to gain insights from large datasets
• Have passion for operations and continuous process improvement
• Eager to learn, can-do attitude, comfortable to work in a multicultural, fast-paced, dynamic environment
• Eager to build a career in process design and project management within a leading e-commerce company

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our LinkedIn page and know more about us from our career website.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month. 

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.