Product and Design Director

Responsibilities:

• Strategy & Vision: Own and drive the product and design strategy, budget, and capacity plans for your domains, aligning roadmap to Zalora’s business priorities and technology strategy; position Design as a strategic force across Zalora (product vision, roadmaps, design system).
• Team Leadership: Lead, hire, coach and scale product managers, product designers, UX researchers and design ops; create clear career ladders, competency frameworks and high-performing rituals.
• Inter-functional Collaboration: Work with Engineering leads to create and deliver OKRs/roadmap; proactively manage risk, dependencies, and escalations to protect delivery.
• Cross-functional Delivery: Partner closely with CTO, Engineering, Commercial, Data and Operations to deliver end-to-end product outcomes — from discovery and prototyping to launch, iteration and measurement.
• Design Excellence: Own design quality and UX standards (design reviews, research, accessibility, usability metrics) and evolve the company design system and design ops.
• Customer & Data Driven: Ensure user-centred discovery, qualitative research and data-driven prioritisation inform roadmaps; set KPIs and OKRs for product/UX impact.
• Operating Model: Define and mature product processes (discovery, PRDs, experiment frameworks, handoffs, analytics), governance and interfaces to engineering and commercial stakeholders.
• Stakeholder Influence: Evangelise product and design thinking across executive stakeholders; represent Product & Design in leadership forums and governance bodies (budgeting, approvals).
• People & Culture: Build a strong culture (knowledge sharing, reviews, onboarding) and foster values of ownership, one-team collaboration and measurable impact.

What success looks like (first 6–12 months)

• Organization: Clear structure and hiring plan for Product & Design; updated role ladders and competency matrix implemented.
• Strategy & Roadmap: Aligned 12–18 month product & design roadmap with CTO and business leaders; measurable OKRs defined.
• Design System: Design system maturity and adoption increased across squads (fewer UI inconsistencies, faster delivery).
• Delivery & Impact: Delivery cadence stabilised, time-to-market reduced, and at least one high-impact product/UX initiative shipped with measurable lift (conversion, retention or NPS).
• Cross-functional ways of working: Embedded discovery and experiment culture; product–engineering SLAs and handoffs improved.

Required Experience & Skills

• Bachelor’s degree in Design, HCI, Computer Science, Business or related field; advanced degree is a plus
• Indepth experience of product and design, ideally in eCommerce, marketplace or high-growth consumer tech.
• Strong track record of shipping consumer-facing products and leading design organisations and hands-on experience in product discovery, UX research, design systems, and analytics-driven product management.
• Comfortable working deeply with engineering and CTO; able to make trade-offs, understand technical constraints and influence platform strategy.
• Proven experience growing, mentoring and scaling cross-functional teams (PMs, UX, researchers, design ops).
• Experience setting and driving KPIs/OKRs, running experiments/A-B tests and using analytics to prioritise.
• Exceptional stakeholder management; able to present to senior leadership, influence cross-functional priorities and drive change.
• Experience or strong understanding of Southeast Asia markets and consumer behaviours is a plus.

Nice-to-have

• Experience running or scaling a design system and design ops functions.
• Previous experience reporting into a CTO or leading product teams within technology organisations.
• Familiarity with mobile-first consumer experiences, personalization, and post-purchase flows.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

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The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

 

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