Senior Executive People Services

As our Senior Executive / Supervisor – People Services, you will oversee the daily People Services activities in ZALORA Malaysia and manage a local team. This role plays a key part in ensuring HR operations run smoothly and efficiently while supporting compliance and coordination across the region.

You’ll handle full-scope HR operational tasks and payroll for Malaysia, with preferred knowledge of payroll practices in Singapore, Hong Kong, and China. This is a great opportunity for someone ready to step up and grow in a regional HR environment. This role will be reported directly to the ZALORA Regional People & Service Lead (SEA).

Responsibilities :

• Oversee and manage daily People & Services operations in Malaysia.
• Supervise and guide the Malaysia People Services team.
• Handle end-to-end payroll processes for Malaysia and ensure statutory compliance.
• Maintain and update HRIS records accurately and in a timely manner.
• Manage HR documentation including employment letters, contracts, employment permit, onboarding, and offboarding processes.
• Respond to employee inquiries related to HR policies, benefits, and procedures.
• Work closely with regional HR teams on operational alignment and process improvements.
• Support local audits and HR compliance efforts.
• Coordinate with external vendors and authorities for statutory reporting and labor requirements.

Requirements :

• Experience: Minimum 5 years in HR operations, including hands-on payroll processing for Malaysia.
• Regional Knowledge: Familiarity or prior exposure to payroll regulations in Singapore, Hong Kong, and China is a strong advantage.
• Systems & Tools: Proficiency in HRIS systems (Oracle or equivalent), Microsoft Excel, and experience with payroll software.
• Language: Excellent communication in English is required. Mandarin/Chinese language ability is a strong plus to support regional coordination.
• Attributes: Organized, detail-oriented, people-centric, and capable of managing multiple priorities independently.
• Education: Bachelor’s degree in Human Resources, Business Administration, or related fields preferred.

Why Join Us?

• Be part of a fast-growing e-commerce fashion company with a regional footprint.
• Gain regional exposure in a multi-country HR operational setup.
• Collaborate with a dynamic People & Culture team that values teamwork, innovation, and ownership.
• Opportunities for career growth and continuous learning.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong,  enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.